Why You Should Stop Spamming Your B2B Clients With the Same Old Content
Hello there, my beloved friends! Let's all take a seat around the virtual campfire and discuss about something close to my heart. It's not Grandma's secret apple pie recipe, or the reason I still haven't cracked TikTok's algorithm. No, it's something far more enticing: B2B content personalisation. Are you excited yet? You ought to be!
But wait a minute. What do you mean? Do you believe that one-size-fits-all material is sufficient? Oh, you dear, naive, somewhat antiquated soul. Lean in close while I drop some reality bombs on you.
Assume you're at a party. You're attempting to impress that attractive accounting clerk. You've spent the whole day practicing your pickup lines. When you approach them, though, they stare at you blankly and say, "Wait, aren't you in HR? I assumed you'd be discussing employee perks rather than pick-up lines." Ouch. That is the corporate equivalent of sending out the same generic email blast to everyone. It's a definite way to end up in the metaphorical (and sometimes physical) spam bin.
Personalization, my friends, is the marketing equivalent of understanding the attractive accountant likes crossword puzzles and knitting cat sweaters and then pulling out your secret weapon: your outstanding mastery of five-letter phrases and a stockpile of cat-themed yarn in your bag. Can you see where I'm heading with this?
B2B purchasers are individuals. Isn't that shocking? They, like your grandmother, want to be recognized, understood, and appreciated. Most importantly, consumers don't want to dig through a mountain of useless stuff to locate what they're looking for. It must be served on a silver tray with a sprig of parsley and a side of fries.
The exciting chore of data collection is the first step toward efficient content personalisation. That's correct, I stated joyful. I can already feel you recoiling, but bear with me. We're not talking about stalking your customer; we're talking about learning their business requirements and issues. Understand what keeps people up at night (other than their cat's continuous meowing or the newest cliffhanger on their favorite program). This allows you to adapt your material to those exact places.
Next, keep in mind the three 'R's: right material, right person, and right time. Your material should be as well-timed as a joke. It must be delivered at the appropriate moment, in the appropriate setting, and to the appropriate person. It's pointless to give a "How to Manage a Remote Team" instruction to a one-man band that's still trying to figure out how to get his printer to function.
Then act like a chameleon. Yes, you heard me correctly. Adapt the tone, style, and structure of your material to your client's preferences. Give it to them if they appreciate meme-filled, humorous blogs (and who doesn't?). If they want white paper with graphs and tables, provide them with that. Remember, just as you wouldn't wear a tuxedo to a beach party, your material should be appropriate for the occasion.
Finally, don't forget to measure, tweak, and modify. You may have poured your heart and soul into that amusing blog article on software upgrades, but if it isn't engaging your audience, you need to change your strategy. Don't be that person who continues to repeat the same joke after everyone has finished laughing.
Customizing your B2B content is all about making real relationships. Understanding your client's demands, providing value, and making them feel like they're the star of the show. Put on your detective glasses, roll up your sleeves, and start customizing. Your customers (and your bottom line) will appreciate it.
That's all I've got for you today, guys. I hope you found my exploration of the wild world of B2B content personalisation both informative and interesting. Remember that personalisation is more than just a trendy phrase; it is a true technique for showing your clientele that you care. So, instead of being that generic, uncomfortable HR guy at the party, be yourself. Be the delightful, intriguing person with whom everyone wants to talk.
P.S. If you work in accounting and are crocheting a cat sweater, please contact me. I have a lot of yarn to unpack.